Privacy Policy

1. Information Collection

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Express interest in obtaining information about us or our products
• Participate in activities on our platforms
• Contact customer support

Personal information may include:

• Name
• Email address
• Phone number
• Business name and address
• Job title
• Payment information

1.2 Voice Data

When using MIRA voice assistant technology, we collect:

• Voice recordings of customer orders and interactions
• Transcriptions of these recordings
• Order details and preferences
• Dietary restrictions or allergies mentioned during interactions

1.3 Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (type, model, operating system)
• IP address
• Browser type and version
• Time zone setting and location
• Usage patterns and interactions with our services
• Error logs and performance data

2. Data Usage

We use the collected information for various purposes, including to:

• Provide, operate, and maintain our services
• Improve and personalize user experience
• Understand how you use our services
• Develop new products, services, and features
• Process transactions and send related information
• Respond to customer service requests
• Send administrative information
• Train and improve our AI voice recognition systems
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

2.1 Voice Data Usage

Voice data is specifically used to:

• Process and fulfill customer orders accurately
• Improve speech recognition accuracy for diverse accents and dialects
• Enhance understanding of industry-specific terminology
• Analyze patterns to provide business intelligence insights
• Identify opportunities for menu optimization and operational improvements

3. Security Measures

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our security measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security training for all employees
• Physical security measures at our data centers
• Incident response procedures
• Regular backups and disaster recovery planning

4. Cookie Policy

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website and services
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how users navigate our website
• Functionality Cookies: Enable us to personalize content and remember your preferences
• Targeting Cookies: Record your visit, pages visited, and links followed to make advertising more relevant

4.2 Managing Cookies

Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org.

5. Third-Party Sharing Practices

We may share your information with third parties in certain situations, including:

5.1 Business Partners

We may share your information with business partners to offer you certain products, services, or promotions related to restaurant operations and management.

5.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

5.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5.4 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. User Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

7. GDPR & CCPA Compliance

7.1 GDPR (General Data Protection Regulation)

For users in the European Economic Area (EEA), we process personal data in accordance with the GDPR. This means we:

• Process data lawfully, fairly, and transparently
• Collect data for specified, explicit, and legitimate purposes
• Ensure data is adequate, relevant, and limited to what is necessary
• Maintain accurate and up-to-date data
• Store data for no longer than necessary
• Process data securely and protect against unauthorized processing, loss, or damage

7.2 CCPA (California Consumer Privacy Act)

If you are a California resident, you have specific rights regarding your personal information under the CCPA:

• Right to know about personal information collected, disclosed, or sold
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise your rights under the CCPA, you can contact us using the information provided at the end of this Privacy Policy. We will respond to verifiable consumer requests within 45 days.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Voice data is typically retained for a period of 90 days for quality assurance and training purposes, after which it is anonymized or deleted unless retention is required for legal or business purposes.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Contact Information

If you have questions or comments about this Privacy Policy, please contact us at: